Villa Diktynna is located in the lovely area of Koutouloufari, less than 300m from the settlement's center. The island's airport is 26.5km away and the vivid city of Heraklion is approximately 30km away. In a walking distance from the property there are many traditional taverns, tourist shops, restaurants, cafes and mini markets.

Regarding Health and Safety measures for Covid-19 as provided by the Hotel

HOUSE RULES VILLA DIKTYNNA

On behalf of the management of VILLA DIKTYNNA we would like to welcome you to our hotel.In order to make your stay and that of other guests as comfortable and safe as possible, we ask you to read and respect the following in-house rules

Reception Hours: 10:00-14:00 Only one person is allowed inside at a time. Distance 2 meters should be kept in all public areas. There are markings on the floor. Should you have any questions/problems please contact the reception at any time via email: info@villadiktynna.gr or by phone +30 6931794262. You can also call Vangelis on his mobile 00306947990981

Check-in : 15:00 Check-out: 11:00 Early check-in/late check-out is possible upon request

The registration form must be filled in by all guests on arrival. The information is kept for reasons of public health,

Bar The bar offers drinks, refreshments and snacks (pizza, tosties, hamburgers, salads). Breakfast can be provided at the bar upon arrangement. The position of tables is marked in order to keep the necessary distance with other guests.

Swimming pool The pool can be used from 10:00 to 18:00. Use of sun beds and umbrellas is free.Their position is marked in order to keep the necessary distance. It is not allowed to move them.Some apartments have sunbeds in their terrace. Please use the booking system to reserve sunbeds in the pool area. The sunbeds are sterilised at 10:00, 14:00 and 18:00. Swimming is at your own responsibility and children under 12 must be accompanied by an adult. Use of the hotel towels and blankets at the pool area is not allowed. Please make quiet use of the swimming pool.

Wireless Internet is available in your apartment Password: dictynna

Safe You can obtain the key for the safe in your apartment from reception. Cost: 1 euro per day.

Air conditioning You can obtain the remote control for the air conditioning in your apartment from reception. Cost: 7 euros per day.

Housekeeping: Bed linen and towels are changed ONLY upon request at the reception. The room is cleaned and sterilised after departure.

Visitors are not allowed

Keys Guests keep the apartment key in their possession during their stay. The keys are sterilised

before handover.

Power For safety reasons the power should be turned off when you are not in your apartment.

Smoking is not allowed inside the apartment. You can smoke in outside areas.

Bill Please make arrangements to settle the bill on arrival. Use credit/debit card whenever possible.

STAY HEALTHY: Wash hands frequently, use sterilising solutions, keep 2 meter distance, avoid crowded places, report any illness to reception, self isolate if you have symptoms.

INFORMATION FOR GUESTS ON PREVENTION OF SPREAD OF INFECTION MEASURES TAKEN BY VILLA DIKTYNNA

Dear guests,We welcome you in our hotel!The hotel complies fully with all the special health protocols required by law in order to prevent the spread of Covid-19.All members of staff have received the necessary training required.The hotel has the HEALTH FIRST certificate from the Ministry of Tourism.

Reception

For your and our staff protection we have a plexiglass window at the reception desk.All our staff will use Personal Protective Equipment (face masks, gloves) whenever necessary.We avoid shaking hands but will give you our best smile instead.We will welcome only one guest at a time inside the reception room.We provide hand sanitizers outside the Reception room, in public areas and all entrances to the premises.We practise social distancing and keep 2 meter distance from each other and pay attention to the floor markings.We air the reception area regularly.We disinfect reception desk regularly through out the day.We keep all contacts to a minimum and appreciate cashless payments whenever possible.We sterilise the keys and remote controls before each handover.

Housekeeping

We will clean your room and change the linen and towels when we have a request from you at reception.We clean and disinfect the room after guest departure.We aerate the room enough before check-in.We use professional laundry suppliers who adhere to Covid-19 guidelines.The staff uses all necessary PPE.

Public areas and swimming pool

We clean public areas regularly and disinfect hand railings and public WC.We practise social distancing and keep the 2 meter distance between sunbeds in the pool area.We introduce a booking system for use of sunbeds to reduce crowding.We disinfect the sunbeds regularly every day.

Bar

The position of tables and chairs is marked in order to keep the 2 meter distance.The staff has been trained and always uses the required PPE.The menus, tables and chairs are disinfected after each use.

SWIMMING POOL RULES

The pool is OPEN every day 10:00-18:00The maximum number of people allowed in the water at a time is 8Swimming is at your own responsibility, there is no life guard on duty.Children under 12 must be accompanied by an adult.Diving is not allowed Use of the hotel towels and blankets at the pool area is not allowed.Shower before you enter the pool.Do not use the swimming pool if you are feeling sick Please make quiet use of the swimming pool.

USE OF SUNBEDS

There are 7 positions (Umbrella/2 sunbeds) in the pool area. The position is clearly marked in order to keep the necessary 2 meter distance required by law.Please don’t move them.There are 2 sessions for the use of sunbeds. MORNING SESSION 10:00-14:00and AFTERNOON SESSION 14:00-18:00.The sunbeds are sterilised every day at 10:00, 14:00 and 18:00Guests can book a session (Morning or Afternoon) on the day. If there is availability, it is possible to book both sessions.Guests staying in Apartments with no sunbeds in the terrace have a priority in this  booking system.Guests staying in Apartments with sunbeds in the terrace may use sunbeds around the pool if there is availability.Please book your sunbeds in the pool area here.